Job Description

• 5+ years of business analysis experience in technology, operations, or enterprise systems.
• Proven ability to manage complex, multi-workstream requirements with minimal oversight.
• Strong background in process mapping, workflow design, and cross-functional requirement consolidation.
• Experience supporting RFP development, vendor analysis, and structured evaluation processes.
• Proven ability to identify, map, and engage the full spectrum of stakeholders across business, operations, technology, and vendor teams.
• Working knowledge of industries such as construction, warehouse operations, retail, labor management, and finance, with the ability to translate operational realities into system and workflow requirements.
• Ability to leverage free or low-cost AI-based tools to create wireframes, mockups, workflow diagrams, and conceptual architecture visuals that support requirements and design discussions.
• Strong experience producing use-case-driven documentation, including detailed scenarios, preconditions, triggers, flows, and exception paths.
• Excellent communication skills with the ability to work across technical teams, SMEs, and executive stakeholders.
• Highly organized with strong attention to detail and the ability to manage multiple parallel efforts.
• Familiarity with data analysis concepts and KPI design.
• Basic SQL proficiency for querying datasets, validating requirements, and supporting data-driven analysis.
• Experience designing reports, dashboards, and operational insights in collaboration with data teams.
• Ability to create wireframes, mockups, and conceptual UI/UX representations to support workflow and reporting design.
• Experience with workforce management, scheduling, planning, ERP, or operational systems is a plus.
• Comfortable working in both Agile and Waterfall environments.
• Must be able to work in US hours and collaborate with global teams flexibly based on teams' timelines.

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