Student tour guides serve primarily as a host and guide for all campus visitors to the Office of Admissions by welcoming them with genuine hospitality, marketing the University, sharing their positive experiences, and ultimately recruiting prospective students to UNM. This will require the successful candidate to provide a high level of customer service and share knowledge of a wide variety of university programs and services. This role will stretch beyond the duration of the visit, as tour guides will be expected to assist future students and their families in arranging visits to UNM campus and follow-up with visitors to ensure their questions are answered and requests met. Tour guides will also be expected to perform numerous other duties, including but not limited to processing incoming mail, completing outgoing mailings, organizing recruitment materials, collecting inventory counts, and other tasks according to the needs of the office. The successful candidate will be required to maintain a professional appearance and attitude at all times, adhering to the dress code and corresponding positively with office associates and visitors alike. Candidates selected for an interview will be asked to prepare and deliver a presentation as part of the interview process.
The Campus Tour Office is open Monday Friday from 8:00am-5:00pm. Students must have availability during these hours. Tour Guides only work occasional Saturdays for special events.
Very strong communication skills, both verbal and written.
Ability to work effectively as a member of a team.
Excellent problem-solving skills and strong attention to detail.
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