No guaranteed hours - this position is on an as-needed basis.
This position requires driving responsibilities. Candidates must have their own form of reliable transportation.
The role of the Benefit Educator is essential to our business's success. As the representative of The Client Group, your primary responsibility is to conduct exceptional Open enrollment and customer events that set The Client Group apart from our competitors. In this customer-facing position, you will educate customers about The Client Group's products, services, and programs through various methods, including formal presentations, benefit fairs, and health fairs. Your goal is to create a highly satisfying and positive customer experience, demonstrating knowledge, competence, and professionalism. This is an "as-needed," variable-hour role; hours are not guaranteed and will fluctuate based on event demand (including occasional last-minute requests).
Lead and deliver virtual, onsite, or prerecorded presentations in group setting as assigned to existing and prospective Client customers
Represent Client at customer events, ensuring a professional and positive image while effectively communicating Client's products, programs, and solutions
Maintain current knowledge in all Client products, programs, solutions, and initiatives
Follow established guidelines and procedures of customer events as assigned
Refer customer service inquiries, administrative functions, implementation, billing questions, and other customer, client and producer matters to appropriate internal partners
Coordinate, track, and update event meetings, including attendance, and top insights via data entry system (Salesforce.com) by assigned deadlines
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