Job Description

This is a remote role that may only be hired in the following location(s): AZ, FL, GA, NC, and TX

The BSA III delivers strategic insight into business systems through complex analysis, reporting, and operational activities in the payments domain. Serves as a technical expert on system usage and performance. Determines business requirements and implements appropriate specifications, monitoring for compliance and effectiveness. Assists in identifying and resolving process issues which may involve system testing or development. May oversee the work of less experienced analysts in the work group. Collaboratively works as a key player contributing to delivery and continual improvement in our highly engaged software development shop.

• Data Analysis - Sources, compiles, and interprets data. Analyzes data for accuracy and efficiencies, effectively communicates analysis output.
• Identifying Requirements - Determines system requirements and communicates them using specifications, reports, project plans, or other forms of documentation. Identifies issues that affect system processes and assists in correcting. Ensures compliance through testing and analysis.
• Reporting - Produces advanced reporting based on data analysis, user input, and system testing. Identifies patterns, problems, and areas of improvement. May develop process enhancements based on analysis results.
• System Support - Provides expert technical support including log Analysis for systems by responding to escalated inquiries, ensuring processes run smoothly, and working to continuously improve the end-user experience. Implements recommended modifications and enhancements. Serves as an analytics resource to wider organization or business units, offering guidance on systems and data output.
• Ability to understand and document system requirements for real time & Async integration data flows.
• Responds with data to audit requests under management guidance
• Writes and executes SQL queries
• Coordinates multiple agile team's release cadence, key milestones for preparedness, and participates in release night activities.

Bachelor's Degree and 4 years of experience in Systems Support, or Analytics, or Operations Support OR High School Diploma or GED and 8 years of experience in Systems Support, or Analytics, or Operations Support

Preferred Qualifications

• Bachelor's degree in computer science or related field.
• Strong Banking Domain knowledge on, Payments & Reporting
• Excellent analytical, interpersonal and communication skills, with a demonstrable bias toward action.
• Ability to communicate technical issues to both technical and business partners.
• Experience documenting designs from both business and systems perspectives.
• Experience juggling multiple projects and tasks.
• Experience in data analytics and capable of digging into data.

Nice to Have

• Detailed knowledge of banking and credit card processes.
• Systems background related to stream processing, micro-services and cloud native development.
• Experience collaborating cross functionally with other geographies.
• Intermediate SQL knowledge.
• Testing API's with Postman.
• Understanding of Microservices in Java.
• Understanding of Business Cards functionality.
• FDR Mainframe - Cards Application.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at

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