Job Description

Pet Services Associate

Do you understand that cats and dogs are more than just pets - they're cherished members of your family?

We need strong customer-service skills that would also apply to our four-legged friends. Duties include supporting team members & helping pet parents and their fur babies.

Responsibilities/Qualifications

To help lead our Wag pack and maximize productivity, we need you to:

• Lead team members by example. Both you and your team should understand and embody the company's values at all times.
• Ensure team members comply with Wag N' Wash personnel policies and procedures as listed in the Team Member Handbook.
• Assign tasks while helping team members manage their time.

When it comes to store operations, you will:

• Place special orders, fill online orders and notify customers when orders are ready.
• Complete all assignments as directed by leadership.
• Reconcile cash drawers and execute end-of-day reports.
• Willingness to perform nail trims on our furry friends.

What You Need to Get the Job Done:

• 2+ years of retail experience.
• Proficiency in Microsoft Office.
• Strong sales and customer service skills are a must.
• Ability to climb ladders, bend, kneel, and lift up to 50 pounds.
• Ability to work flexible schedules, have reliable transportation, and must pass the drug screening (where allowed by law) and be 18 years or older.

What Will Make Us REALLY Love You:

• You're an excellent listener and communicator who can help pet parents with their concerns, wants, and needs.
• You possess a strong desire to succeed. We want a self-starter who can work independently and collaboratively when necessary.
• Your love of pets includes wanting to learn more about the Wag N' Wash brand and the products we offer.
• To give our guests the best store experience, perform walk-in nail trimming services.

Why Us:

• Employee Discounts
• Flexible Schedules
• Pay Increases & Pet Care Training Programs
• Promotion From Within Culture
• Medical, Dental & Vision Plans (Full-Time)
• Health Savings & Flexible Spending Accounts (Full-Time)
• Paid Time Off (Full-Time)

About Pet Supplies Plus

Pet Supplies Plus is focused on making it easier to get better products for your pet. With over 750 locations in 44 states, the stores have a streamlined design making it easy to navigate a wide assortment of natural foods, hard goods and pet services. Friendly, knowledgeable staff get to know each pet and their owner by name and provide playful store experiences to remind them just how fun it is to own a pet. Pet Supplies Plus stores are large enough to house an incredible variety of food and equipment, yet small enough to still feel neighborly.

Pet Supplies Plus is ranked No. 21 overall in Entrepreneur Magazine's 2024 Franchise 500 list and is the Top Full-Service Pet Supplies Franchise for its exceptional performance in areas including financial strength and stability, growth rate and system size. For more information, please visit

EOE STATEMENT

We provide equal employment opportunities to all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the company complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment.

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