Company Description
VLICH is a hospitality-driven organization committed to delivering exceptional experiences for guests. Focused on excellence and customer satisfaction, VLICH operates with a strong emphasis on hospitality management and innovation. With properties located in vibrant cities like Queens, NY, VLICH fosters a collaborative and professional environment dedicated to exceeding guests' expectations. Joining our team means becoming a part of a forward-thinking company that values quality, service, and growth.
Role Description
As a Hotel General Manager at VLICH, you will oversee the daily operations of our on-site property in Queens, NY. This full-time role involves managing the hotel team to deliver outstanding guest experiences, maintaining efficient operational processes, and ensuring high-quality services. Additional responsibilities include financial planning and budgeting, supervision of food and beverage operations, and aligning business strategies with organizational goals. The role requires exceptional leadership and a focus on providing excellent customer service while consistently improving the overall performance of the property.
Qualifications
Core Work Activities:
Assisting the Operational and Financial Management of the Property:
• Verifies that all brand standards are being maintained in each area of the property.
• Verifies that all team members meet or exceed all brand requirements.
• Manages the operation of the ALL PROPERTY departments.
• Verifies that a viable key control program is in place.
• Maintains current licenses and permits as prescribed by local, state and federal agencies.
• Manages all finance and accounting functions, including, but not limited to, accounts payable, accounts receivable, petty cash, payroll and ordering procedures, end of period, banking procedures
• Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
• Complies with all corporate accounting procedures.
• Performs required annual Quality audit.
Supporting the Management and Development of Departmental Teams:
• Stays readily available/approachable for all employees.
• Extends professionalism and courtesy to employees at all times.
• Leads by example demonstrating self-confidence, energy and enthusiasm.
• Assists/teaches team managers scheduling (using Scheduling Tool that you recommend) against guest and hours/occupied room goals. Makes sure that staffing levels are appropriate to exceed guest expectations.
• Sets clear performance expectations with the Owner.
• Assists team supervisors with constructive coaching and counseling.
• Solicits feedback for continuous improvement.
Managing the Guest Experience:
• Extends professionalism and courtesy to guests at all times.
• Motivates and encourages staff to solve guest and employee related concerns.
• Provides excellent customer service by being readily available/approachable for all guests.
• Takes proactive approaches when dealing with guest concerns.
• Assists employees in understanding guests ever-changing needs and expectations, and how to exceed them.
Conducting Human Resource Activities:
• Verifies that orientations for new team members are thorough and completed in a timely fashion.
• Takes proactive approaches when dealing with employee concerns.
• Verifies that property hiring practices and strives for a culturally diverse work place.
Performs other duties as assigned and needed.
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