Job Description
Position Summary:
The Tour Guide warmly welcomes guests and proactively offers them information on operations and answers questions.
Duties and Responsibilities:
Proactively greet guest, groups of guests, and schools within earshot with a warm welcome
Communicate ticket prices accurately
Follow the Find a Way to Their Heart service program with visitors, coworkers, and vendors
Ensure group leaders are guided efficiently
Document group and school group’s activities in numerical order on the check off sheet
Command attention and take the lead with group leaders and teachers
Explain and start exhibits as needed
Ensure exhibits are clean and working
Report to management in the instance an exhibit is having an issue
Obtain and share accurate farm knowledge with guests and co-workers
Complete daily operational checklist in area of responsibility
Complete daily cleaning checklist in area of responsibility
Solve problems as they occur
Work in a fast-paced environment paying attention to each guest and remembering which attractions they experienced and which ones they have yet to experience
Professionally, politely, and positively communicate to guests and co-workers
Manage time effectively and adapt quickly to changing priorities
Follow written and verbal instructions from company operating procedures and/or management
Stay organized in manner, with materials, and company property
Stay in constant communication with other departments informing them of guests’ activities and their desires
Multitask and anticipate the needs of guests
Communicate departmental improvement ideas to management
Find projects to work on during idle times
All other duties as assigned
Position Requirements:
Effective listening and communication skills
Have a keen eye for detail
Demonstrated integrity and ethical standards
Moderate technical expertise and knowledge of company products and equipment
Problem solving abilities
Comfortable with a fast-paced environment
Professional, outgoing, and polite demeanor and appearance
Able to handle a moderate activity level and maneuver quickly
Manages time effectively and adapts quickly to changing priorities
Must be comfortable with heights
Able to multitask
Able to perform basic math problems
Team player who works productively with wide ranges of people
Able to think and work independently with some directions
Capable of following written instructions and documented procedures
Good organizational skills
Complete projects in a timely manner with no procrastination
Flexible availability
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