Job Description

Full Time Receptionist

We are looking for a full time receptionist for our very busy front desk. VCA South Arundel Animal Hospital is located just south of Annapolis, MD. We have 3-5 doctors and a full staff that helps to make sure that the hospital runs efficiently. You will want to work with us because, like us, you love animals! You also love to help people and will be fantastic at helping our pet parents. Our days here are very busy and you like a fast paced atmosphere. You will be a quick learner because we will have much to teach you. If you are looking to grow a career then we are a super option for you. Our front desk greets clients and helps to set the tone for the practice. You keep the flow of the day going smooth. You will be checking in doctor appointments, grooming pets, or surgery appointments, all while answering busy phone lines, helping clients who are picking up prescriptions or food, all with a smile on your face and a welcoming mannerism. We excel in client service and want our clients to always feel the love and gratitude we have for them. You will also be compassionate. And yes- we do get to play with puppies and kittens- not all day- but we do get that perk!

The pay range for this position is $18-$22 per hour. Compensation is negotiable based on education, experience, and other relevant credentials. Opportunities for shift differential, holiday pay, and overtime available based on business need.

Essential functions include: customer service functions, including greeting visitors, answering telephones, and guiding clients and their pets to exam rooms; scheduling and confirming appointments; placing outbound calls for follow-ups and reaching out to prospective clients; presenting and explaining fees, including processing payments; recommending, selecting, and obtaining products and services, including prescriptions; answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control); managing medical records, charts, reports and correspondence.

Qualifications include: at least one year of proven past experience helping customers; high school diploma/GED or equivalent; excellent listening and communication skills; compassion for pets and peopleas well as awareness and understanding of others' reactions; proven decision-making skills to choose the most appropriate course of action; the ability to integrate new information into problem-solving; proficiency in Microsoft Office; willingness to work non-traditional hours, including nights, weekends and holidays; the ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste.

Benefits include competitive compensation and a comprehensive benefits package including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! We also offer medical/dental/vision insurance options to open a HSA/FSA account, life, short term and long-term disability, up to 40 hours of paid vacation to start, 6 paid holidays and 5 sick days - (local laws or ordinances apply), health and well-being programs that provide resources and training, and paid parental leave.

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