Job Description

Job Description As a Liability Claims Adjuster, you’ll help customers through some of their most stressful moments by guiding them after a single- or multi-vehicle accident. You’ll communicate with policyholders, claimants, agents, witnesses, repair shops, and other partners using phone, email, and text. After completing hands‑on training, you’ll follow established processes to investigate what happened, evaluate claims, negotiate fair outcomes, and help customers move forward with confidence. Key Responsibilities Show empathy and support in every interaction. Be clear, compassionate, and committed throughout each claim. Lead liability investigations by reviewing damage details, gathering information, and interpreting policy coverage. Connect with customers through phone, email, text, and sometimes video, using their preferred communication method to explain the process, answer questions, and keep them updated. Work directly with customers, claimants, vendors, and other carriers to evaluate and negotiate fair settlements. Make informed decisions in a fast‑paced environment, applying strong critical thinking to resolve issues. Document work clearly and accurately, following policy guidelines and maintaining up‑to‑date claim records in the claims system. Licensing Requirements May be expected to obtain an adjuster’s license in multiple markets. All required licenses must be obtained within 60 days of hire. Must maintain all licensing required for the role, including continuing education and renewal. $1,000 sign‑on bonus if you have an active adjuster license in TX, FL, or your resident state. Work Location and Schedule – During Training Location: 7350 N Dobson Rd Suite 101, Scottsdale, AZ 85256 Hours: Monday–Friday 8:30 AM – 5:00 PM Work Arrangement: Full‑time, In‑Person for Training Work Location and Schedule – After Training Location: 7350 N Dobson Rd Suite 101, Scottsdale, AZ 85256 Hours: Monday–Friday 8:00 AM – 5:30 PM AZ Time with occasional Saturday Work Arrangement: Hybrid schedule – 3 days in the office (Monday, Tuesday, Wednesday), 2 days remote (Thursday, Friday) What You Need A dedicated workspace in your residence that is private and free from distractions. A minimum internet bandwidth of 50 MB down / 5 MB up. Appropriate work surface and seating. What Allstate Provides A technology bundle that includes all equipment needed to perform your work from home (laptop, monitor, headset, keyboard, mouse). Connectivity reimbursement of $80 per month to offset a portion of your internet costs. Preferred Qualifications Strong communication and interpersonal skills, with a focus on delivering excellent customer service. Ability to manage multiple tasks, stay organized, and adjust priorities in a fast‑paced environment. Attention to detail and solid critical‑thinking skills to evaluate information and make sound decisions. Comfortable learning and using technology, including software and tools used in the claims process. Familiarity with insurance policies, claims handling, or related regulations is helpful but not required. Benefits Medical, dental, and vision coverage. Allstate pension plan and 401(k) savings plan. Ayco financial coaching. Spring Health mental and emotional wellbeing resources. Paid parental leave. Adoption reimbursement. Paid time off. Tuition reimbursement. Wellness incentives. Allstate Foundation donation match and grant opportunities. Skills Claims Resolution Compliance Critical Thinking Customer Service Customer Service Management Liability Analysis Multitasking Problem Resolution Problem Solving Results‑Oriented Time Management Compensation Hourly pay ranges from $22.84 to $26.45, based on experience and qualifications. Equal Employment Opportunity It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (including traits historically associated with race), religion (including religious dress), sex, or sexual orientation that adversely affects an employee’s terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment. Background investigations are required for this position. #J-18808-Ljbffr Wells Media Group

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