Job Description

Receptionist / Client Services Coordinator

About the Opportunity

Our client is an established and rapidly growing law firm located in Troy, IL, with a strong client-first culture. They believe every client deserves attentive, personalized service from the very first interaction. As the firm continues to expand, they are seeking a dedicated Receptionist who will serve as the welcoming face and voice of the practice — someone who genuinely enjoys making people feel at ease and takes pride in delivering an exceptional client experience.

Position Overview

The Receptionist is the first point of contact for clients, visitors, and callers. This role is central to shaping every client relationship and requires a warm, professional, and highly organized individual who thrives in a dynamic environment. The ideal candidate understands that first impressions matter and approaches each interaction with care, professionalism, and a service-oriented mindset.

Position Details

• Location: Troy, IL
• Schedule: Monday - Friday, 9:00 AM - 5:00 PM
• Employment Type: Full-Time, On-Site

Key Responsibilities

• Answer and direct incoming phone calls promptly and professionally, ensuring callers are routed to the appropriate attorney or staff member
• Greet and welcome clients and visitors with a warm, professional demeanor, ensuring they feel comfortable and valued from the moment they arrive
• Manage the front desk and reception area, maintaining a clean, organized, and professional environment at all times
• Schedule and confirm client appointments, coordinate conference room bookings, and assist with calendar management
• Receive, sort, and distribute incoming mail, packages, and correspondence; coordinate outgoing deliverables
• Assist with client intake processes, including collecting initial information and preparing intake documentation
• Handle sensitive and confidential client information with the utmost discretion
• Provide general administrative and clerical support to attorneys and staff as needed
• Monitor and maintain front office supply inventory

Qualifications & Requirements

• Minimum 2 years of experience in a receptionist, front desk, or client-facing role; experience in a law firm, professional services, or similarly client-focused environment strongly preferred
• Demonstrated history of direct client interface with the ability to communicate with professionalism, empathy, and clarity
• Excellent verbal and written communication skills
• Strong organizational and multitasking abilities in a busy office environment
• Proficiency in Microsoft Office Suite (Word, Outlook, Excel) and comfort with learning new software systems
• High level of discretion and ability to maintain strict confidentiality
• Professional appearance and demeanor consistent with a law firm environment
• Dependable, punctual, and team-oriented with a positive, can-do attitude

Preferred Qualifications

• Prior experience in a legal setting or professional services firm
• Familiarity with legal terminology and law office procedures

What This Opportunity Offers

• A collaborative and supportive team environment within a growing, well-regarded firm
• Competitive compensation commensurate with experience
• Comprehensive benefits package including 100% employer-paid health insurance for employee-only coverage
• Opportunity to grow alongside the firm and build a long-term career
• A workplace culture rooted in respect, integrity, and a genuine commitment to clients

How to Apply

This is a confidential search being conducted on behalf of our client. Qualified candidates are encouraged to submit a resume and a brief cover letter detailing their relevant client-facing experience. All inquiries will be handled with complete discretion.

Our client is an equal opportunity employer committed to building a diverse and inclusive workplace.

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