Job Description

Job Title

Director Governance, Risk and Compliance (GRC) Program Management

Location

Dallas, TX (Hybrid)

Job Description

Your role

The Director of Governance, Risk and Compliance (GRC) Program Management is responsible for the design, operation, and continuous maturity of the company's enterprise compliance governance framework. This role enables effective oversight across all compliance programs by establishing consistent governance structures, integrated reporting, and scalable processes supported by ServiceNow IRM.

Acting as a central orchestration function, this role partners closely with compliance program owners, Enterprise Risk, Internal Audit, Information Security, Privacy, HR, Legal, and business leaders to ensure compliance programs operate in a coherent, transparent, and audit-ready manner. The Director also serves as the business owner for ServiceNow GRC as it relates to compliance governance and reporting.

What You'll Do

Enterprise Compliance Governance

• Design and continuously enhance the enterprise compliance governance framework (charters, operating models, roles, escalation pathways)
• Align compliance governance with enterprise risk, audit, and security frameworks
• Own governance standards, documentation, and lifecycle management

Compliance Program Enablement

• Partner with compliance program owners (Privacy, Trade & Sanctions, InfoSec, etc.) to operationalize governance expectations
• Standardize how risks, controls, issues, and remediation activities are defined, measured, and reported
• Provide hands-on guidance for ServiceNow GRC risk assessments, issue management, and evidence tracking

ServiceNow GRC (IRM) Ownership

• Serve as the business and governance owner of ServiceNow IRM
• Define taxonomies, workflows, reporting structures, and governance data standards
• Partner with IT to manage enhancements, integrations, roadmap priorities, and platform improvements
• Drive adoption through training, documentation, and stakeholder enablement

Annual Compliance Training & Attestations

• Lead governance and execution of annual compliance training and attestation programs
• Partner with HR, Legal, Compliance, and Learning teams to define regulatory and policy requirements
• Oversee deployment and reporting via enterprise systems (LRN, ServiceNow, LMS integrations)
• Ensure audit-ready evidence, timely completion tracking, and escalation of non-compliance
• Establish and monitor key metrics (completion rates, exceptions, escalations)

Governance Committee & Executive Reporting

• Deliver integrated compliance and risk reporting for governance committees
• Translate complex GRC data into executive-ready insights
• Track actions and follow-through to support governance effectiveness

Stakeholder Engagement & Change Management

• Lead communications and change initiatives tied to governance processes and tooling
• Advise senior leaders on governance maturity and risk visibility
• Drive alignment across global, cross-functional teams without direct authority

What You'll Need

• 10+ years of experience in governance, risk, compliance, internal audit, or related disciplines within a global, matrixed organization
• Strong functional knowledge of ServiceNow IRM modules, including Risk Management, Policy & Compliance, Issues Management, Audit Management, and Reporting
• Experience operating or managing enterprise GRC frameworks and supporting executive governance committees
• Ability to translate governance and reporting requirements into clear functional specifications for IT and platform teams
• Solid understanding of enterprise GRC data models, taxonomies, and control frameworks
• Demonstrated ability to influence cross-functional stakeholders without direct authority
• Strong analytical skills with the ability to convert data into executive-ready insights
• Highly organized, process-driven, and detail-oriented while maintaining an enterprise-wide strategic perspective
• Excellent written and verbal communication skills in a complex, matrixed environment
• Bachelor's degree in Business, Risk Management, Information Systems, Legal, or related field; advanced degree preferred

A Bit About Us

Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL, the company's global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents.

Our Compensation Philosophy

Digital Realty offers its employees a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions. Central to our compensation philosophy is rewarding our employees for achieving the values and objectives aligned to the company's overall goals and values.

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