Job Description
Now is the best time to join Johnstone Supply. As a member of the Information Technology team, the Business Systems Analystfacilitates the activities and works closely with appropriate stakeholders in the development, implementation and maintenance of on-going enterprise-wide programs with a primary focus on data/systems flow analysis to support the business in achieving strategic goals while achieving operational excellence. Our customers are professional certified Technicians and Contractors who come to Johnstone for our product selection, expertise, and quality service.
Johnstone is growing, and so can you. Position responsibilities: - Effectively communicate and define technology considerations within the context of business requirements to a business audience.
- Conducts interviews and facilitate requirements gathering, process analysis and application design sessions with project stakeholders including internal IT partners and business partners.
- Provides ongoing client support for technical system questions and problems; serves as subject matter expert for designated systems; analyzes and researches more complex system problems, coordinating with vendors and other parties as necessary, and tracks them to resolution; develops, documents, and communicates alternative workarounds for system defects until system solutions can be implemented.
- Performs and documents analysis of existing business rules, processes, and systems to recommend process and system enhancements to improve business performance and maximize the effectiveness of available technology.
- Leads small to medium projects (or assists on larger projects) to ensure applications meet user requirements by gathering information from users; developing technical requirements, architecture and design deliverables; and continuously working with users to negotiate technical solutions against business requirements.
- Assists with application development to meet business requirements by analyzing business needs and coding, testing, debugging and documenting programs and systems in alignment with department standards and practices.
- Performs routine audits of systems and software to ensure highest level of performance and capabilities. Identifies problems and recommends solutions.
- Facilitate and contribute to test planning and QA processes.
Position requirements: - Bachelor's Degree (B.A./B.S.) from a four-year college or university; at least five years related experience and/or training; or equivalent combination of education and experience.
- Familiarity with IT project management skills is desired: defining objectives, creating timelines, scheduling and planning project resources, documenting processes, monitoring and evaluating project status.
- Knowledge of SQL is desired.
- Ability to coordinate users & technical staff across multiple departments/locations as well as coordination of 3rd party project responsibilities.
- Ability to write status reports, process descriptions, and procedures.
- Ability to communicate technical issues to non-technical users.
- Skill in technical writing for documentation and design purposes.
Johnstone Supply is strongly interested in hiring a great candidate that exhibits work behaviors & values that are conducive to building and maintaining a strong and effective company culture. These behaviors include:
- Safety: Always prioritizes safety, both at work and at home, while ensuring those who work for you work safely.
- Customer Focused: Take the perspective of those we serve, anticipate their needs, and responding quickly.
- One Team: We win together by collaborating with each other, focusing on the common goal, and leveraging the strengths of the team.
- Own It: Take the initiative, act with a sense of urgency and pride, do things right the first time, and always act with integrity.
- Innovate: Embrace and create change that drives continuous improvement and customer-valued solutions.
At Johnstone Supply, we recognize that our employees' growth, well-being, and success drives the company's success. We offer a competitive wage, in addition to health and wellness benefits including customizable plans for medical, dental, vision coverage, and options for alternative care. We provide the resources you need to take charge of your well-being, including:
- Paid Time Off (PTO) - 3 weeks of PTO for individual contributors and 4 weeks for leaders
- Safe Harbor 401(k) - 100% employer match up to 5% of base pay and immediately vests
- Holiday pay - we recognize and pay our employees for 7.5 holidays per year
- Employer subsidized medical, dental, and vision plans.
- Employer paid life insurance and short-term disability
- Voluntary short-term disability, accident and critical illness insurance
- 24/7 Access to virtual care/telehealth options, and Parental Time Off
- Flexible spending accounts (FSA)
- Employee Assistance Program (EAP) for you, and your family
- Coverage for chiropractic, acupuncture, and massage therapy services
- Tuition reimbursement, up to $5,250 per year
- Employee referral bonus program - earn up to $4,000 per year
- Employee service milestone recognition program
- Employee discounts on products & retail discounts
- Variety of incentive plans for employees
- Bi-weekly pay days on every other Friday
- Opportunity to apply for the John M Shank Memorial Scholarship Fund, available to both Johnstone employees and children of employees
We understand that our employees are the cornerstone of our success. Our commitment to continuous improvement & investment in our people is only matched by our commitment to superior customer experience.
Johnstone Supply is North America's leading wholesale distributor of HVACR equipment, parts, and supplies. Over the last seven decades Johnstone has grown into the industry leader with over 450 distributor branches and 6 distribution centers throughout North America resulting in over $4 billion in annual sales. We work with some of the largest companies in the world, including Daikin/Goodman, Honeywell, Emerson, Johnson Controls, Google, and Fujitsu, to provide contractors with world class products, technical expertise, and quality service.
EOE & E-Verify Participating Employer.
This position has a hybrid schedule requiring 2 or more days per week in office.
Job Tags
Bi-weekly pay, Temporary work, For contractors, Work at office, Immediate start, Work from home, Flexible hours, 2 days per week