Job Description

Hersheypark amusement park spans 121-acres, and welcomes guests to experience Hersheypark Happy all year long! As the largest amusement park in Pennsylvania, Hersheypark is home to more than 70 rides including 15 coasters and 20+ kiddie rides, as well as a zoo, and an entire water park.

This role supervises both full-time attractions/aquatics training supervisors and part-time aquatics and attractions employees within the assigned area of responsibility in order to uphold safety and service standards and meet daily business needs.

As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K Contribution, paid time off, and so much more!

Job Duties (Duties marked with an asterisk are essential functions of this job):

• Act in assigned Attraction operational position, depending on level of experience or operational need (i.e. ride operator, lifeguard, Team Leader, etc.)*

• Lead and direct attractions team members within the assigned area. Ensure each ride group or attraction has proper staffing and that all employees have proper training and documentation each shift.*

• Assist in onboarding of staff to ensure proper training and preparation for part-time workers and supervisors*

• Assist with department administrative duties as needed such as: complete audits, checklists, inspections, and any supporting documentation in accordance with Hersheypark policies and procedures.*

• Lead the safe and effective operation of their assigned attraction(s) or ride. Monitor employees and provide on the spot coaching and direction as needed. Monitor workflow and make work assignments to maintain operational capacity of the attraction.*

• Provide first line support for guest issues and escalate advanced issues as needed.*

• Respond to or assist with ride breakdowns and other service interruptions, seeing to guest and employee safety. Ensure adherence to company protocols and complete any necessary documentation.*

• Communicate with the Area Manager on any staffing or other issues or any operational trends. Act as lead to attractions or aquatics training supervisors. Report trends, issues, or concerns.*

• Participate in seasonal event set-ups and other themed projects as assigned.

• Perform other duties as assigned.

Qualifications:

• 18 years of age or older.

• Minimum of 2 years of related Amusement Park experience

• Completion of high school or GED

• Must have a valid Drivers' License

• This position is designated as Safety Sensitive and requires successful completion and passing of a pre-employment drug test.

• Post-Employment - Applicants must attend and complete Jeff Ellis & Associates International Lifeguard Shallow Water and Instructor Trainings within 12 months of onboarding.

• Must obtain CPR/AED/First Aid certifications.

Knowledge, Skills, and Abilities:

• Must be able to swim 200 yards using crawl or breaststroke without resting.

• Must be able complete a feet-first surface dive to retrieve a ten (10) pound brick to the surface.

• Must be able to tread water without the use of arms for two (2) minutes.

• Must be able to safely exit the pool without use of stairs, ladders, or zero-depth entry.

• Must be comfortable with potential exposure to bodily fluids and other spills. 

• Ability to handle stressful working conditions, emergencies, and to accept a high degree of accountability.

• Must have the ability to effectively communicate verbally, including delivering safety instructions/directions, verbal cues, and speaking clearly into microphones and radios.

• Must have the ability to effectively communicate nonverbally, including maintaining eye contact and giving/receiving safety hand signals.

• Must have the ability to comprehend instructions (verbal, demonstrated, and/or written) and retain information.

• Must have the ability to remain alert and vigilant at all times.

• Must be able to successfully attend and complete all department training requirements.

• Must display a positive attitude, an eagerness to learn, and professional image in compliance with Hershey Entertainment & Resorts guidelines.

• Must have the ability to safeguard confidential information.

• Embody Hershey Entertainment & Resorts company core values: Devoted to the Legacy, Selfless Spirit of Service, Team Focused, Respectful of Others.

Job Demands:

While performing the duties of this job, the employee is required to:

• Climbing Ladders Occasional (<33%)

• Reaching Forward Frequent (34-66%)

• Climbing Stairs Occasional (<33%) (ft maximum height)

• Lifting Occasional (<33%) (75 lbs maximum weight)

• Reaching Overhead Frequent (34-66%)

• Finger Dexterity Frequent (34-66%)

• Hand/Eye Coordination Frequent (34-66%)

• Stooping Frequent (34-66%)

• Bending Frequent (34-66%)

• Sitting Occasional (<33%)

• Standing Constant (>67%)

• Walking Frequent (34-66%)

• Physical requirements include ability to stand (for up to five hours at a time), walk, bend at the waist and knees and have repeated manual dexterity, reach above shoulder level, and the ability to push, pull, and lift up to seventy-five (75) pounds without assistance.

• This job requires a good sense of vision (either corrected or uncorrected). Visual ability to operate moving equipment such as a car, truck, golf carts, etc.

• This job requires the visual ability to perform detailed work at close distances (computer screens, accounting ledgers, using measurement devices).

• Substantial movements (motions) of the wrists, hands, and/or fingers (Repetitive motion).

• Employees are subject to a variety of weather conditions for more than one hour including, but not limited to: extreme heat, sun exposure, cold, wind, humidity, and inclement weather. 

• The position is subject to both environmental conditions. Activities occur inside and outside. Work is almost exclusively outdoors. 

• The position is subject to outside environmental conditions. No effective protection from the weather.

• This position is subject to loud noises.

• Occasional work in high places (up to 300 feet) and climbing stairs is required.

• The position is subject to environmental conditions. Protection from weather conditions but not necessarily from temperature changes.

• Must have normal vision (20/25 or 20/25 corrected) and be free of permanent abnormalities of either eye.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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