Job Description

Overview Travel Counselor - 180002AC Carlson Wagonlit Travel SatoTravel (CWTSatoTravel) is seeking an experienced and talented Travel Counselor for our Fort Shafter, Hawaii onsite location. As a Travel Counselor, your mission will be to “Deliver the Perfect Trip” in order to sustain optimum results for our clients and for CWTSatoTravel. CWTSatoTravel is the U.S. military and government division of Carlson Wagonlit Travel (CWT). We are a global leader specializing in seamless travel management services to U.S. federal clients. We employ more than 900 associates across 187 locations in 14 countries and U.S. territories. We are a growing family with a long history and a focus on delivering the best services in the industry. You will delight the traveler/travel arranger and all CWTSatoTravel clients. Responsibilities Arrange domestic and international travel for clients, including air, hotel, rail, and ground transportation Be a trusted advisor by offering informed and insightful recommendations which will provide the very best traveler experience Interact with travelers and travel arrangers by leading and listening conversations to provide first-level support for customer service and resolve simple customer problems Build loyalty by enhancing our clients’ overall travel experience while meeting every travel management service requirement and expectation Maintain a favorable working relationship with all other company employees and foster a cooperative and harmonious working climate Embrace new technology and ways of working to promote flexibility to adjust quickly to the shifting needs of the business Build CWTSatoTravel’s value Possess a strong understanding of travel trends and industry best practices Qualifications We are looking for an energetic self-starter with the desire to learn and grow who exemplifies the following traits: Minimum 12 months call center experience or equivalent travel counselor experience Industry knowledge and reservation skills in order to create domestic and single destination international reservations Proficiency in a minimum of one CRS Knowledge of ticketing procedures Ability to meet and maintain required performance standards Sabre experience preferred Government travel reservation experience a plus Excellent customer service skill required Americorps/PeaceCorps and other national service alumni are encouraged to apply. Job Details Primary Location: Fort Shafter, Hawaii Employment type: Standard Job Family: Travel Counselor Scope: Regional Travel: No Shift: Day Job Organization: Customer_Military & Government Experience Level: 1 to 3 years As an Equal Opportunity Employer/Affirmative Action employer, the organization will not discriminate in its employment practices due to an applicant’s race, color, religion, sex, national origin, veteran status, disability status, sexual orientation, gender identity or any other federal, state or local protected class. Use of this website signifies your agreement to the Terms of Use. CWT also offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us. #J-18808-Ljbffr Carlson Wagonlit Travel (Hauptsitz Deutschland) / CWT Beheermaatschappij B.V. Deutschland

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