Temporary Remote Healthcare Customer Service Representative Job at Alorica, Humble, TX

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  • Alorica
  • Humble, TX

Job Description

We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges—and we do it better than anyone else. Position Title : Customer Service Representative Location : United States (Remotely) Employment Type : Temporary Full-time Industry : Healthcare Responsibilities Guide customers through questions, concerns, or challenges they encounter while using the product or service Listen actively to understand the root of the issue and provide clear, effective solutions Record detailed call information for auditing, reporting, and follow-up purposes Maintain and update customer records to ensure accurate and current information Identify opportunities to introduce customers to new or enhanced services that meet their needs Provide recommendations and guidance in a way that adds value and enhances the overall customer experience Requirements High school diploma or GED 6+ months of customer service or sales experience preferred Work from home environment in a private residence that matches the address listed on file Comfortable working with company-issued equipment such as a webcam if applicable Internet/Broadband connection such as DSL or cable only (no satellite, dial-up, or wireless 5G) Workstation must be connected directly to the Internet with proof that ISP meets a minimum download speed of 10 Mbps and a minimum upload speed of 3 Mbps Internal Candidates Must not be on any corrective action or performance plans Must have held current position for 6+ months Must have relevant industry/program experience Benefits Health, dental, and vision coverage with HSA options Flexible pay options: daily or weekly pay 401(k) retirement plan Leadership development programs Open access courses through Alorica Academy Paid training and tuition reimbursementEmployee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and more Employee assistance program Additional voluntary benefits to meet individual needs Values Bold – We challenge conventions and take smart risks Relentless – We deliver results, no matter what it takes Connected – We work as One Alorica because we're stronger together True – We show up as our authentic selves, every single day Equal Opportunity Employer – Veterans/Disabled We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected status. #J-18808-Ljbffr Alorica

Job Tags

Remote job, Daily paid, Full time, Temporary work, Flexible hours

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