Job Description

Job Description

Job Description

Solutions Architect – Amazon Connect

Focus: Cloud Contact Centers | Amazon Connect Implementations
Location: Remote (US-based preferred)
Employment Type: Full-time (flexible)

About the Role

We are seeking an experienced Solutions Architect with hands-on expertise in Amazon Connect to design, implement, and scale cloud-native contact center solutions . This role is ideal for someone who has delivered Amazon Connect in real-world environments and enjoys partnering with business and technical stakeholders to take ideas from POC and pilot to production-ready implementations in fast-moving settings.

Key Responsibilities

• Architect and implement Amazon Connect contact center solutions end-to-end 
• Design and configure contact center capabilities, including: 
  • Contact flows (IVR, routing, self-service) 
  • Queues, routing profiles, and agent experiences 
• Deliver POCs, pilots, and full-scale deployments with clear documentation and operational readiness 
• Integrate Amazon Connect with: 
  • AWS services (Lambda, S3, DynamoDB, API Gateway) 
  • CRM platforms (Salesforce, Zendesk, ServiceNow, and custom CRMs) 
• Enable omnichannel experiences (voice, chat, tasks) 
• Implement analytics and insights using Amazon Connect Contact Lens
• Provide guidance on best practices for scalability, reliability, security, and cost optimization 
• Collaborate with AWS partner teams and internal stakeholders to align architecture with business goals 

Required Qualifications

•  5+ years in solutions architecture and/or contact center technologies 
• Proven hands-on experience implementing Amazon Connect
• Strong understanding of contact center concepts (IVR, routing, call flows) 
• Experience integrating cloud contact centers with backend systems and APIs 
• Familiarity with AWS serverless services (Lambda, API Gateway) 
• Strong communication, stakeholder engagement, and solution presentation skills 
•   AWS Certified Solutions Architect – Professional

Preferred Skills (Nice to Have)

• Experience with Amazon Connect Contact Lens
• Knowledge of workforce management (WFM) and quality management tools 
• Exposure to AI-driven CX use cases (chatbots, sentiment analysis, automation) 
• Background in consulting, startup, or innovation environments 

Why Join Us

• Work on modern, cloud-native contact center solutions 
• High-impact role with ownership and hands-on delivery 
• Variety of initiatives across multiple industries 
• Opportunity to support AWS Partner and Solutions initiatives 
• Backed by a firm with 22 years of delivery credibility 

Who Should Apply

• Amazon Connect architects and consultants 
• Contact center professionals transitioning to cloud-native platforms 
• Solutions architects who enjoy POCs, innovation, and fast execution 
• Professionals seeking variety without early-stage startup risk 

Ready to make an impact? Apply now and join us on our journey!

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