Job Description
Job Summary
The Security Manager is responsible for overseeing and managing the company’s security operations, ensuring the safety and protection of employees, guests, and assets. This role develops and implements security policies, conducts risk assessments, coordinates with internal and external partners, and responds to incidents in alignment with company standards. The Security Manager leads the security team to maintain a safe, secure, and welcoming environment while supporting the organization’s transition to a five-star resort experience.
Education & Experience
• Bachelor’s degree in Criminal Justice, Security Management, Hospitality, or related field preferred.
• Minimum of 3 years in a leadership role in security management, law enforcement, or military service.
• Experience with risk assessment, crisis management, and security operations.
• Proven ability to lead, mentor, and manage a team of security personnel.
• Understanding of hospitality standards and the importance of creating a secure and welcoming environment.
• Fluent in English and Spanish, with excellent verbal and written communication skills in both languages to effectively lead teams and interact with diverse guests and staff.
Skills and Competencies
• Strong leadership and team management abilities.
• Excellent communication and interpersonal skills.
• Analytical and problem-solving mindset to assess risks and develop mitigation strategies.
• Ability to remain calm, decisive, and adaptable during emergencies.
• Integrity, professionalism, and discretion in handling sensitive information.
• Proficiency in security management software, surveillance systems, and Microsoft Office suite.
• Commitment to service excellence and alignment with company culture and values.
Physical Requirements
• Ability to stand, walk, and monitor security operations for extended periods.
• Capacity to respond quickly to emergencies, including running, lifting, or assisting others as needed.
• Ability to work indoors and outdoors under various weather conditions, including heat, sun exposure, or rain.
• Flexibility for long or irregular hours depending on operational needs.
• Medium work – Exerting up to 50 pounds of force occasionally, and/or 25 pounds of force frequently constantly to lift, carry, push, pull, or otherwise move objects.
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