Job Description
DESCRIPTION We are looking for a detail-oriented, operationally excellent Content & Program Manager to join our Sales Enablement team. In this role, you will serve as the content operations and program execution backbone for two high-priority workstreams: ASCS (Amazon Supply Chain Solutions) and MCCF (Multichannel Commerce & Fulfillment). You will own the systems, processes, and programs that keep our enablement content current, accessible, and impactful — and ensure our certification and field feedback programs run smoothly at scale. This role sits at the intersection of content stewardship, knowledge management, and program operations. You will partner closely with two Tech Trainers to coordinate content updates, manage our CMS, offer training support, and execute key programs including quarterly certifications and Voice of the Field.
Key job responsibilities
Key job responsibilities
Training & Enablement
- Distill complex supply chain and fulfillment concepts into clear, concise enablement assets including quick reference guides, talk tracks, and objection handlers
- Design, develop, and deliver technical training programs for ASCS learners across CN and In’tl
- Drive completion of required eLearning paths and certification programs
Knowledge Management & CMS Governance
- Own the Highspot homepage for our ASCS and MCF teams: manage layout, navigation, and content organization to ensure a high-quality user experience for the field
- Continuously improve CMS usability, governance, and operational processes through regular audits, reporting metrics, and content update flags
- Maintain Highspot as the single source of truth for all GTM resources, replacing disparate systems (Wiki, SharePoint, Confluence, Quip, WorkDocs)
- Establish and enforce content governance standards to ensure consistency and quality across all enablement materials
Communications
- Own the Highspot homepage as the primary field-facing content hub for ASCS and MCF enablement
- Own logistics and coordination for the quarterly Voice of the Field program; partner with the Tech - Trainer to surface field themes and recommendations to GTM leadership
- Drive the MCF Spotlight newsletter and provide strategic input to quarterly certification communications
Scale Enablement processes
- Drive stakeholder alignment and milestone completion for our ASCS learning programs
- Design, maintain, and continuously improve the async content pages for such as non-US ASCS pages and new hire resources to scale US enablement content
BASIC QUALIFICATIONS
- Experience with sales CRM tools such as Salesforce or similar software
- Experience defining, refining and implementing sales processes, procedures and policies or equivalent
- Experience working within a high-growth, technology company
- Experience using Microsoft Excel to manipulate and analyze data
- Experience designing and developing training content including instructor-led materials, job aids and other resources
- 2+ years of Go-To-Market, Business Development, Sales, or Consulting experience
- Experience managing multiple projects and meeting aggressive deadlines
PREFERRED QUALIFICATIONS
- 2+ years of supply chain experience
- Experience working with a Content Management System (e.g. Wordpress, Drupla, Joomla, etc.)
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at
USA, WA, Seattle - 88,100.00 - 154,100.00 USD annually
Job Tags
Flexible hours