Job Description

NeighborHealth Opportunity

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center! As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.

Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital. Together, we're advancing medicine and delivering the best care experience for our patients and community!

Interested in this position? Apply online and create a personal candidate account! Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions. To learn more about working at NeighborHealth and our benefits, please visit our Careers Page.

Position Summary

The English/Spanish Interpreter in our Neighborhood PACE program is responsible for providing interpretation to the patients and staff in our PACE Centers. This role will provide interpreter services as needed. This role will collaborate in the enhancement of the quality of services to patients with Limited English Proficiency (LEP).

Essential Duties and Responsibilities

• Demonstrates thorough knowledge of and adheres to the Code of Ethics governing the behavior and activities of all NeighborHealth interpreters and has provisions for: Safeguarding patient, confidentiality, direct verbatim interpretation, professional demeanor, continuing education/skill development.
• Once trained can competently perform on-call aspects of staff messaging function in Epic on behalf of patients with limited English proficiency.
• Answer all incoming calls from the Interpreter Services Line with last minute requests from departments.
• Provide interpretation for patients spanning the pediatric to geriatric age range over the phone when needed.
• Identify and assist in solving issues relating to assuring the efficient delivery of interpreter services to patient care areas.

Qualifications and Requirements

• Completion of a medical interpreter certification program required
• 1-2 years of interpreting experience in a medical setting in the United States
• Verbal and written bilingual skills required
• Experience working with the older adult population strongly preferred
• Demonstrates competence in the provision of culturally appropriate interpretation
• Able to perform different interpreting modes
• Excellent interpersonal skills and ability to communicate and work as part of a team with other colleagues
• Understanding of patient rights
• Computer skills preferred
• Highly motivated and able to prioritize

Benefits

• Medical, dental, and vision coverage.
• Life and disability insurance.
• 401(k) retirement plan.
• Tuition reimbursement.
• Flexible spending and transportation accounts.
• Paid holidays, vacations, sick, and personal time.
• Generous staff development benefit.
• Excellent malpractice coverage.
• Pet insurance.
• Free parking.
• And much more.

Pay Range: $24.00 up to $36.00 based on experience

NeighborHealth opens our doors to people from all demographics and cultures. Our workforce is as diverse as the city we call home - in gender, race, ethnicity, sexual orientation, disability, religion, and age, as well as in cultural backgrounds, life experiences, thoughts, and ideas.

EEO & Accommodation Statement: NeighborHealth is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to HRrecruit@NeighborHealth.com or call 617-568-4480 to let us know the nature of your request.

Federal Trade Commission Statement: According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or "apps." Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

E-Verify Program Participation Statement: NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.

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