Customer Support Specialist (REMOTE - Bulgaria only) - Night Shift Job at Futuremedia, Bulgaria

M1UwRGo1U3RZamIwT2FKVjV5dm11VHZMSlE9PQ==
  • Futuremedia
  • Bulgaria

Job Description

We are Futuremedia, an established digital company with a tradition of developing and scaling highly competitive, high-traffic SaaS products used by millions of people and businesses worldwide.

Our team of professionals is at the forefront of technology, continually pushing boundaries to achieve excellence and success in the dynamic digital landscape.

As our Customer Support Specialist, you will report to the Head of Customer Support. You will be interacting with our customers on a daily basis while making sure customer satisfaction is at the highest levels. The mission of the team is to deliver excellent customer support journeys throughout the customer lifecycle, focusing on quality, customer satisfaction, and efficiency. This is a perfect role for someone who has minimum 2 to 3 years of experience in customer support or a client-facing role.

We are looking for someone who loves helping people and is excited about the opportunity to work in a young, fast-growing company.

Key Responsibilities:

  • Provide technical and billing support to users via email
  • Investigate user issues and prepare escalations or bug reports
  • Gather and report users’ feedback to drive continuous product improvement
  • Handle payment-related issues and operations
  • Learn and document information about users
  • Establish personal relationships with customers
  • Utilize internal tools proficiently, including Zendesk, Slack, Jira and Confluence

Qualifications:

  • 2 and more years of experience in Customer Support
  • Willingness to work at night (3 after 3 rotational basis)
  • Analytical and troubleshooting skills (experience in resolving complicated issues that require strong ownership, personal investigation, and cooperation with different teams)
  • Experience in working with Customer Support tools such as: Jira, Confluence, Zendesk or similar tools
  • Understanding of KPIs and SLAs
  • Willingness to learn new digital products
  • Residence in Bulgaria
  • Long term, full time position
  • Work on digital products generating millions of visitors monthly
  • Work from home

Job Tags

Remote job, Full time, Work from home, Worldwide, Night shift

Similar Jobs

Omni Inclusive

Mulesoft Architect Job at Omni Inclusive

 ...Mandatory Skills: Mulesoft Integration, SAP integration, Healthcare/Pharma Candidate must have MCIA Certification and min 1 years of exp on SAP integration. highly technical, hands-on, motivated and collaborative individual with exceptional communication... 

Accenture

AI-Driven Change Leader for Utilities Transformation Job at Accenture

A leading consulting company is seeking an experienced Organization Change Manager to drive impactful transformation for its clients in Nashville, TN. The role involves leading large-scale organizations' changes in an AI-driven environment, focusing on human-centered solutions...

American Hofmann Corporation

Field Services Engineer Job at American Hofmann Corporation

 ...Field Service Technician (Full Time) Travel-Based Role (75% Travel Required) About the Role We are seeking a skilled Field Service...  ...you will work directly with customers, collaborate with our engineering and field service teams, and help ensure our equipment performs... 

Military Treatment Facilities under DHA

Clinical Laboratory Scientist Job at Military Treatment Facilities under DHA

 ...Requirement for Clinical Laboratory Scientist: A. A Bachelor's or graduate/higher level degree from a regionally accredited college/university including courses in biological science, chemistry and mathematics, AND successful completion of a Medical Laboratory... 

Alleviation Enterprise LLC

Insurance Sales Agent Job at Alleviation Enterprise LLC

 ..., and Service. Position Description: As a newly hired sales professional, you'll join our comprehensive sales training program...  ..., incentive trips, and vested renewal commissions Health, dental and vision benefits offered after 60-days of employment Performance...