Job Title: Customer Service Representative
Location: Silver Spring, MD
Zip Code: 20910
Duration: 3 Months
Pay Rate: $20/hr.
Keyword's: #SilverSpringjobs; #CustomerServiceRepresentativejobs;
Start Date: Immediate
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Job Description:
Answer phone calls, Light Data Entry, answer incoming texts, multi-tasking with other work.
MAJOR DUTIES AND RESPONSIBILITIES
* Assists customers telephonically and non-telephonically with service and support issues.
* Resolves problems utilizing department tools, resources, business judgment and expertise, and appropriate partnerships with field/stores resulting in increased customer satisfaction and retention.
* Acts as a positive role models by demonstrating continuous performance improvement, solid business skills and support of department and company objectives.
* Ensures productivity, revenue generation, and quality levels are met in order to meet and exceed customer and Client Retail expectations.
* Uses courteous and professional language.
* Works effectively in a team environment. xywuqvp
* Creates a win-win resolution to problems.
BASIC QUALIFICATIONS
* High School or equivalent is preferred but not REQUIRED
* Ability to produce quality and professional written correspondence with customers"
* Ability to demonstrate and perform basic math
* Customer service orientation
* Intermediate PC knowledge, working knowledge of Windows operating systems, proficient with Microsoft Office, fluent with Internet and mainstream web browsers
* Commitment to providing resolution to customer issues on the first contact
* Strong English comprehension and a good command of grammar
- Top 3-5 mandatory and/or minimum requirements: Answer phone calls, Takes New and Old RX redo's, Answer All incoming texts
- Top 3-5 desirable attributes/qualifications: Pleasant attitude on phone call, able to handle difficult situation with a positive attitude, quick learner in a fast pace environment
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