Job Description
Job Title: Customer Experience Coordinator (B2C & B2B)
Location: St Thomas
Reports To: Customer Experience Supervisor
Role Overview:
We are seeking a customer-focused Customer Experience Coordinator who excels at multi-tasking to deliver outstanding service for both B2C and B2B clients. This position serves as the main contact for VIP B2B customers, proactively manages billing and collections, verifies and corrects account details, and handles escalated customer issues.
You will work closely with sales, network operations, finance, and the call center to resolve escalated cases promptly, interacting with customers regularly by phone and email.
Key Responsibilities:
VIP Customers
Customer Success & Retention
Billing and Collections
Qualifications:
What We’re Looking For:
Why Join Us?
At ONE Communications VI, we’re redefining what it means to connect. You’ll be part of a purpose-driven team that values voice, vision, and velocity — and you’ll play a key role in shaping experiences that matter.
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