Job Description
The Client Experience & Service Delivery Manager owns the quality, consistency, and reliability of Accellis service delivery across both Service Desk and Dedicated IT clients. This role ensures tickets and client requests move efficiently, SLAs are met, client communication is clear, and client satisfaction remains high.
This role prioritizes the experience of each end user and works to build the overall relationship Accellis has with its clients.
Core Responsibilities
Service Delivery Oversight
Client Experience & Dedicated IT Engagement
KPIs & Performance Management
Automation & Ticket Reduction
Operational Leadership
Measures of Success
Requirements for the role
Experience
Client & Communication Skills
Operational & Analytical Skills
Education / Certifications (Preferred, not required)
Our mission at Accellis Technology Group is to have a positive lasting impact on our people, our clients, and our community. We strive to Deliver Transformative Technology and Exceptional Experiences through a Disciplined Commitment to Well Aligned People, Partners, Technology, and Clients We look to reward those individuals that join us with a fun and hard-working environment that delivers the professional, personal, and yes – financial – returns we are all seeking.
Accellis Technology Group provides outsourced IT services to businesses with 10 to 400 employees. Our clients often hire us because they have outgrown their current IT provider and are looking for an organization with solid processes, dependable systems, a focus on strategy and an even more solid staff behind them. We've been in business since 2001 and are recognized as one of the largest MSPs in Ohio. With robust partnerships, excellent leadership, and a fantastic culture, Accellis Technology Group is unstoppable. Come and be a part of it.Our mission at Accellis Technology Group is to have a positive lasting impact on our people, our clients, and our community. We strive to Deliver Transformative Technology and Exceptional Experiences through a Disciplined Commitment to Well Aligned People, Partners, Technology, and Clients We look to reward those individuals that join us with a fun and hard-working environment that delivers the professional, personal, and yes – financial – returns we are all seeking. \r\n\r\nAccellis Technology Group provides outsourced IT services to businesses with 10 to 400 employees. Our clients often hire us because they have outgrown their current IT provider and are looking for an organization with solid processes, dependable systems, a focus on strategy and an even more solid staff behind them. We've been in business since 2001 and are recognized as one of the largest MSPs in Ohio. With robust partnerships, excellent leadership, and a fantastic culture, Accellis Technology Group is unstoppable. Come and be a part of it.
...applications for an Elementary Reading Teaching Position for the 2026-2027 School Year. Join our team and build a rewarding career with great... ...) Extra Earning Opportunities: Home Visits, Saturday School, Summer School & more! Relocation Assistance Available! Up to $...
...A healthcare management company is seeking an experienced Licensed Practical Nurse (LPN) to facilitate value-based care for patients. This fully remote position offers the chance to work from home, with consistent hours and opportunities for career growth. Applicants...
...Traveling Superintendent If you're ready to lead complex, fast-paced projects across the country and accelerate your career in construction leadership, this role puts you in the driver's seat. At Powerhouse, our Traveling Superintendents don't just manage job sites...
...Job Description Job Description Now Hiring Senoia Assistant Teacher Childcare / Preschool / Daycare Full-time & Part-time | MondayFriday only Pay: $14$18/hour based on region, education & experience Assistant Teacher (School Age) What you bring as...
...Job Title: Cogito Reporting Consultant Location: Remote (U.S. Based, Must Work Pacific Time Hours) Duration: 06/01/2025 04/30/2026 Work... ...are seeking a skilled Cogito Reporting Consultant with strong Epic Professional Billing (PB) experience. The ideal candidate will...