Job Description

Job ID: 10387989 | Amazon.com Services LLC Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Area Manager. In this role you will lead a team of hourly workers and will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. You will also play a key role in maintaining our customer expectations to ensure orders are delivered on time and to the right location. Our Operation’s workflow has three major components: First mile – where the product is housed and ready for order; Middle mile – where the order is hauled to your area; and Last mile – when the product is delivered to the customer’s door. All workflows may vary in detail, but one thing is constant: our vision and dedication to the customer. Key Responsibilities Support, mentor, and motivate your hourly workforce Manage safety, quality, productivity, and customer delivery promises Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, and Human Resources to develop plans to meet business objectives Lifting up to 49 pounds and frequently pushing, pulling, squatting, bending, and reaching Standing and walking for up to 12 hours during shifts Working in an environment where noise levels vary and can be loud Working in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments) Continuously climbing and descending stairs (applies to sites with stairs) Basic Qualifications 2+ years of employee and performance management experience Bachelor’s degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays Preferred Qualifications 1+ years of performance metrics, process improvement, or lean techniques experience Experience managing a team of 20+ employees Experience with process improvements (Lean process, Kaizen, and/or Six Sigma) Excellent customer service, communication, and interpersonal skills A Bachelor’s or Master’s degree in Engineering, Operations, Supply Chain/Logistics, or a related field Industry experience in: retail, food and beverage, military, manufacturing, automotive, biotech, electronics, energy, instrumentation, machinery, defense/aerospace, medical, cosmetics, production, or distribution environments Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Amazon inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. USA, MI, LANSING – 70,000.00 - 90,900.00 USD annually. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and optional Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at #J-18808-Ljbffr

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